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At Deysi López Jewelry, we value transparency and customer satisfaction. Our FAQ section is designed to provide you with clear and concise answers to the most common queries you may have. From details about our materials and manufacturing processes to information about shipping and returns, we are here to ensure that your shopping experience is smooth and satisfactory. If any question is not answered here, feel free to contact us for more information.
We primarily use 925 sterling silver and high-quality gemstones in our jewelry.
We recommend using our ring size guide on the product page or visiting our physical store for an accurate measurement.
Yes, we provide customization services and custom-made jewelry. Contact our team for more information.
Our return policy allows returns within 30 days of purchase. Please refer to our returns page for more details.
All our jewelry is designed and manufactured in our artisan workshop in United States.
We process orders within 1-2 business days. The delivery time varies by location but generally takes between 3 to 7 business days.
We recommend cleaning your jewelry with a soft cloth and storing it in a dry, safe place when not in use.
Yes, we have a special collection for weddings and special occasions. Visit our section for special event jewelry.
Yes, once your order has been shipped, you will receive an email with a tracking link to track your package.
Yes, we provide a warranty on all our products. Refer to our warranty policy for more details.
You can contact our customer service team via email at deysilopezjewelryinc3@gmail.com or by phone at 6502847768.
We respect your privacy and protect your personal data in accordance with privacy laws. Refer to our privacy policy for detailed information.
Still have questions? If you can’t find the answer you’re looking for in our frequently asked questions, feel free to contact our customer service team. We are here to assist you and provide the information you need to make your experience with Deysi López Jewelry exceptional.
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